Washington Township

Public Schools | Sewell, NJ

Common iPad Issues and How to Fix Them

Wifi Connection does not seem to respond.

Please note if you have changed your network password on your computer your WiFi and email passwords will need to be changed on your iPad

Sometimes the wifi icon will appear in the top left corner of the iPad and for some reason, connectivity has been lost. 

  1.  Go to Settings - Wifi
  2. Turn the Wifi setting off and then turn it back on again.
  3. Select the Mobile_Devices and try again. (You will need to be asked for both a user name and password or it will not connect)

Try forgetting the network

  1. Go to Settings - WiFi
  2. Select Mobile_Devices 
  3. Select Forget this Network
 
Reset network settings 
  1. Go to Settings-General
  2. Go to Reset
  3. Reset Network Settings 
  4. The ipad will do a reboot.  See connecting to WiFi Section.
 
App does not respond to input.

Sometimes an app seems sluggish and doesn't respond to commands. The best way to trouble shoot this problem is to close the app.

  1. Double click the home button.
  2. Locate the troublesome app.
  3. Select the app and place your finger on the app until the apps begin to wiggle.
  4. Tap the small red - symbol located in the top left corner of the icon.
  5. Double click the home button and open the app.


If that doesn't work your app may have an update. To check for updates:

  1. Select the App Store Icon
  2. In the navigation bar at the bottom of the screen, select Updates.
  3. You can either update all apps at once (this may take awhile) or locate the problem app and update that specific app.


 

App crashes as soon as it is opened.

Often times apps crash because they are in need of an update. To check for updates:

  1. Select the App Store Icon
  2. In the navigation bar at the bottom of the screen, select Updates.
  3. You can either update all apps at once (this may take awhile) or locate the problem app and update that specific app.


Other times apps crash because they somehow get corrupted. Then, the best fix is to delete the app from the iPad and reinstall it from the app store. To delete apps and then reinstall them:

  1. Locate the app on the iPad
  2. Touch the app until all apps begin to wiggle.
  3. Tap the X icon in the upper left corner of the screen and confirm the delete.
  4. Open the App Store.
  5. Select the purchased tab in the bottom navigation bar.
  6. There are two tabs at the top of this window. Select Not On This iPad.
  7. Locate the app you previously deleted and tap the Cloud Download icon.

App accidentally deleted from iPad. (Does not apply to iPads in the Carts)

It's easy to retrieve accidentally deleted apps from the iPad. The process differs for paid and free apps.

For Paid Apps:
  1. Open the App Store.
  2. Select the purchased tab in the bottom navigation bar.
  3. There are two tabs at the top of this window. Select Not On This iPad.
  4. Locate the app you previously deleted and tap the Cloud Download icon.


For Free Apps:

  1. Open the App Store.
  2. Type the name of the app in the Search Window located in the top right corner of the App Store.
  3. Install the App as you would with other free apps.


 

Notifications appearing on the iPad interfere with my work.

When you are using an app for the first time that utilizes notifications, a message will appear asking whether or not you want notifications.
Notifications can be handy if you are needing frequent updates and notifications of emails, etc...
However, notifications can become distracting and interfere with work. Fortunately, managing notifications is easy to do.

  1. Open Settings
  2. Select Notifications
  3. The apps in the notification center (those sending notifications) can be turned off by toggling the on/off switch to OFF.


 

My iPad screen continually changes rotation.

 You can lock your iPad to prevent your screen from rotating between portrait and landscape orientation. Just know that some apps only work in a specific orientation and the app will adjust itself by default, overriding rotation settings.
To lock your screen in a specific orientation:

  1. Double click the home button.
  2. Swipe your finger to the right until you see the iPad controls.
  3. Select Screen Lock

You can also set your side switch located on the right hand side of the iPad to lock your screen in a specific orientation.

  1. Open Settings
  2. Select General
  3. Near the bottom of the right side of the screen you will see the following:
    • Use Side Switch to:
  4. Tap Lock Rotation

You'll now be able to control your screen orientation easily from the side switch.


Restarting Your iPad

If none of the above fixes resolves your issues, resetting the iPad usually helps.
To reset your iPad:

  1. Begin by pressing the Wake/Sleep (On/Off) and Home buttons at the same time (for about 10-15 seconds). The Wake/Sleep button is the one on the top right corner of the iPad. The Home button is the round one at the bottom center of the iPad's front
  2. Continue to hold these buttons until one of two things happen: either the screen will flash and go dark, or a red slider will appear at the top of the screen
  3. If the slider appears, you can slide it to the right to turn off the iPad (or tap the cancel button if you change your mind)
  4. When the iPad's screen goes dark, the iPad is off
  5. Restart the iPad by holding down the Wake/Sleep button until the Apple icon appears. Let go of the buttons and the iPad reset will be complete.

Resetting the iPad shouldn't normally cause you to lose and data or settings.

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